Mehtaj Flowers – TERMS & CONDITIONS

Mehtaj Flowers are completely dedicated to your total satisfaction.

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention are given to your order to ensure that it is as similar as possible to the requested item.

By purchasing an item on this website, you agree to be bound by these terms and conditions. Our Network and its subsidiaries may amend these terms and conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these terms and conditions, as amended.

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Visa or MasterCard debit and credit cards in AED and USD will be accepted for payment

Cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account.

Flower Care

• - When your flowers arrive in closed bud form, it’s okay. They just need a trim and some water, and they’ll begin to bloom beautifully in no time!
• - Flowers always prefers to stay in temperatures between 8 to 22 degrees Celsius, and always avoid placing the flowers near direct sunlight, heating or cooling vents, directly under ceiling fans, or anywhere that has a hot temperature around it.
• - You can remove the packing and allow them to breathe & put it in a clean vase with water.
• - Change the water daily & Cut at least 2cm of the stems, remove the leaves below the waterline.
• - While we always strive to ensure that products are accurately represented in our photographs, from season to season and subject to availability, our florists may be required to substitute one or more flowers for a variety of equal or greater quality, appearance, and value. Please be confident that we will make your flower arrangement look gorgeous.

Delivery Information, Health & Safety Measures:

• - Orders are delivered via Mehtaj Flowers temperature-controlled delivery vans.
• - As we navigate the current health crisis together, we continue to prioritize the safety and well-being of our team members, their families, and our customers. As always, we are here to help and support you in sending love and expressing yourselves in these unprecedented times.
• - As a measure of social distancing and to minimize any potential risk of exposure for both our drivers/delivery staff and our customers, no contact is necessary for deliveries.

We have provided our drivers/delivery staff/office staffs with the following delivery protocol guidelines:

• 1. Leaving an arrangement unattended (e.g. outside the door) will be an acceptable form of delivery
• 2. Signature in the delivery note/order form is not mandatory.
• 3. All of our florist, drivers, delivery staff, as well as the office employees, should practice responsible sanitation and hand-washing.
• 4. Our delivery vehicles should be properly ventilated throughout the day and in clean condition.
• 5.Announce arrival by receiving a call, sms, WhatsApp message, ringing the bell, knocking on the door or any form of communication but practice touchless delivery.
• 6. Deliveries to non-residential addresses, like hospitals, hotels, offices & schools, may be impacted by health and safety restrictions due to the evolving pandemic. We are monitoring this closely and will be in touch with you if we cannot deliver your gift to this address.
• 7. The delivery timing slot mentioned on the website may not be met under unexpected circumstances such as situations that beyond our control. Hence, this may happen in very rare cases & you will be notified about this in advance.

PRODUCTS

All products as shown on this website (as may be varied from time to time) are available in every city of the respective country under which the product is displayed. Certain product ranges are available in selected delivery areas only and such information is given in the respective product pages. Some flower and plant products may be harmful or poisonous (lilies, in particular, can be extremely toxic to cats), if you require further information before submitting an order please contact us.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification. In the event that we are unable to supply all (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full no later than 1 – 2 business days after the intended delivery date or date of communication about the same, whichever is later.

A few products may not be available for same-day delivery or other special delivery services. Such information is given in the respective product pages. Although a very rare case, please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, seasonal flowers, chocolates, cakes, and fruit baskets. We deliver only the finest quality of gifts/flower arrangements (branded items, wherever applicable), through our chosen partner network.

DELIVERIES:

OUTSIDE UAE:

Unless otherwise specified the products on this website are directed for delivery within the UAE. We do not represent that any item referred on this website ia appropriate for any uses or available in a location outside the UAE. If you choose to access this website from locations outside the UAE area, you are responsible for compliance with local laws if and to the extent local laws apply. Mehtaj FLOWERS.COM is not liable for any delayed delivery or non-delivery any items with or without any reason. In no event shall Mehtaj FLOWERS.COM be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever. Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain, etc. Incomplete shipping address might cause delay delivery! You must ensure that someone is present to accept delivery. Should the recipient not be present at the delivery address, we will attempt redelivery later in the day/the following day. If we are not able to deliver your order within the date(s) you have specified on your order, we shall notify you by e-mail or phone to arrange another date for delivery. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of Creator (including fire, flood, earthquake, storm, hurricane or other natural disasters.

CANCELLATIONS:

The utmost care and attention are given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quickly as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot. We regret that you may not cancel an order once your order is shipped. You are entitled to cancel any payment where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. In case the customers find anything wrong with the product, they can certainly complain for it. Our customer service staff will look into the matter and provide the appropriate solution to resolve the issue. If the customer cancels the order 1 day before the delivery date, he/she is entitled to get a full refund. The order can be cancelled anytime but a full refund will be entitled only if it is done 1 day before the delivery date. If a customer finds anything wrong with the quality of the product, we will verify it. In case, we find the same, the product will be replaced or the customer will be entitled a full reimbursement. Mail us at info@mehtajflowers.com with your details like order number and delivery date; to complaint about the quality and services. Compensation will be given after discussing with Company Management.

REFUND & RETURN POLICY

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

A Refund may be requested by the customer a day before the delivery date. However, if the order is shipped already we can refund the paid amount minus the delivery charges and wrapping cost. The amount cannot be refunded if the product is already received by the recipient.

If you have any issues regarding the quality of the product, please raise a complaint within 24 hours of delivery of the product. Our quality control team will inspect the same and process the replacement if the complaint is found to be genuine. The replacement is subject to inspection.

No complaints will be taken after 24 hours of delivery.

REWARD POINTS

Validity: One year from the date of accumulation.

The customer can redeem a maximum of 250 reward points for each purchase.

GENERAL:

We reserve the right to supplement and amend the terms and conditions on which you are permitted access to the Mehtaj Flowers.com site and/or the Mehtaj Flowers. com Services from time to time. We will post any changes on the Mehtaj Flowers.com in site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mehtaj Flowers.com Services. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Mehtaj Flowers.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers, and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid, the remaining provisions shall remain in full force and effect. We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) replace all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding, relating to the subject matter hereof.

CREDIT CARD SECURITY

Mehtaj Flowers LLC accept payment from all major credit and debit cards, including Visa, Mastercard, Visa Electron and JCB. We also accept payment by PayPal..

All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Firewalls within the payment gateway system prevent any unauthorized access to your information. Credit card details are captured within the payment gateway secure system, and no card details are stored on your computer or computers belonging to Mehtaj Flowers LLC. When your order has been placed, you will receive an email from Mehtaj Flowers LLC to confirm the payment has been successful.

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

YOUR ACCOUNT. If you use mehtajflowers.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Mehtaj FLOWERS to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Mehtaj FLOWERS to do so. The content and software on this Site is the property of Mehtaj FLOWERS. The cardholder must retain a copy of transaction records and Merchant policies and rules.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Mehtaj FLOWERS prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Mehtaj FLOWERS will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

INDEMNITY. You agree to indemnify and hold Mehtaj FLOWERS, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

VIOLATION OF TERMS OF USE. You understand and agree that in Mehtaj FLOWERS’s sole discretion, and without prior notice, Mehtaj FLOWERS may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Mehtaj FLOWERS believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Mehtaj FLOWERS, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Mehtaj FLOWERS for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Mehtaj FLOWERS may release user information about you if required by law or subpoena.

REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Mehtaj FLOWERS through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

COPYRIGHT POLICY. Mehtaj FLOWERS may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although Mehtaj FLOWERS is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Mehtaj FLOWERS’s system. The On-line Materials are Mehtaj FLOWERS’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Mehtaj FLOWERS, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of Mehtaj FLOWERS. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Mehtaj FLOWERS. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Mehtaj FLOWERS.

You acknowledge and agree that Mehtaj FLOWERS will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Mehtaj FLOWERS’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Mehtaj FLOWERS or perfect these rights, titles or interests in Mehtaj FLOWERS’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Mehtaj FLOWERS MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Mehtaj FLOWERS ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Mehtaj FLOWERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Mehtaj FLOWERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Mehtaj FLOWERS WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

LICENCE GRANTED TO YOU. By providing materials to Mehtaj FLOWERS, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Mehtaj FLOWERS an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Mehtaj FLOWERS may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Mehtaj FLOWERS for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Mehtaj FLOWERS. Any communication or materials you send to Mehtaj FLOWERS will be treated as non- confidential and non-proprietary and may be disseminated or used by Mehtaj FLOWERS for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Mehtaj Flowers LLC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of Mehtaj Flowers LLC. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Mehtaj Flowers LLC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.